Frequently Asked Questions
General FAQs
No, nothing! We're cloud-based, so just sign up and get going. Access your account from any device at any time and your data is automatically backed up and protected.
We're on the cloud, not your computer, so TREEP suits any device running a modern browser. We recommend Google Chrome, but Internet Explorer 9 and above, or the latest versions of Firefox and Safari are fine too.
Of course! We offer live online training to help you get ready for success. You can book a session anytime through the contact form on our website or by emailing us at service@treep.cc
Wait a second, we're not out to trap you. Our plans are fully flexible so rather than annual subscriptions, you pay by the month and can cancel anytime.
Starting is absolutely free—we offer a 15-day trial so you can get set up and see if TREEP is right for you. Head to our pricing page for all the details. And remember, if you have any questions, reach out to our friendly team.
Please contact mango.chen@treep.cc for more information.
The best way to find out is to give it a go. That's why we offer a 15-day free trial. To get started, click here .
Because TREEP is designed to show real-time availability to customers and partners, an internet connection is required. If you get disconnected or your internet service is interrupted, please wait until the connection is stable before reconnecting.
TREEP Booking Software
It's just like having a TREEP account, but without any commitment whatsoever. Set up actual products, add TREEP's booking widget to your website, take live bookings... When you see what TREEP can do for you, naturally you can officially activate your account any time and still enjoy the full 15 days free. Of course, if you decide Rezdy isn't for you, it won't cost a dime.
Well, unless you want to join us and grow your business, nothing. If TREEP (or the timing) isn't right for you, that's it. We take no payment details and you're under no obligation. The free trial is to show you what we can do, not trap you into a contract. In fact, that's why we don't have annual contracts, just monthly subscriptions you can cancel at any time.
To get the most out of your trial, you will need to have experiences/products you wish to sell, pricing, a calendar of availability and such to populate fields in our application and see how the software works. Without these in place, it will be difficult for you to see during a trial what TREEP could do for you. If you are unsure, feel free to contact our friendly team and we can help you assess whether the time is right for you.
TREEP offers highly competitive and flexible plans start from $49 per month, with a low booking fee of up to 1.5%.
Of course. TREEP's tour operator software and booking widget has been designed to integrate directly with your website to deliver your customers a seamless brand experience. Check How to Add a Tour Reservation Software to Your Website with TREEP
Our widget is customizable, giving you the flexibility to edit the look and feel to work seamlessly with your branding and website.
Don't let that stop you taking online bookings—all TREEP plans include the option to activate a pre-designed, search-optimized website with one click. Simply set up your profile, add your products and select the option to activate your website. No coding or IT support team necessary.
Yes, we charge a small fee for each booking. These costs vary according to your chosen plan. You can find all the details right here
No, never. We want TREEP to be right for every kind of tour and travel business, so our plans let you take as many (or as few) bookings as you want. Check our plans for for details.
Payment gateway fee is a percentage-based fee that you pay to your payment gateway to authorise an online transaction. Booking fee is a percentage of your booking revenue that you pay to your booking system every time a booking or transaction is made. Monthly subscription fee is a standard monthly fixed fee you'd pay to your booking system, similar to what you’d pay to use Spotify or Netflix.
TREEP is the smart, all-in-one platform built for ambitious tour operators — enjoy ultra-low booking fees starting at just 1.5%, powerful mobile tools, and exclusive access to top APAC OTAs like Trip.com and Klook to grow your business globally, effortlessly. Here's a review for your reference: TREEP vs. Bókun vs. FareHarbor vs. Rezdy (2025 Comparison Guide)
Of course! We offer live online training to help you get ready for success. You can book a session anytime through the contact form on our website or by emailing us at service@treep.cc
Payments on TREEP
Well, that's up to you. Our easy-to-use software is all about flexibility. Accept full payment, take a deposit or require nothing at all—you decide.
Of course! We support all major currencies, and you can set them flexibly as needed.
In most regions, we offer flexible and reliable online payment solutions through our partnership with Stripe .*
*Supported regions: Thailand, Malaysia, UAE, Hong Kong, Japan, Australia, New Zealand, USA, Canada, UK, and the EU.
If you want the functionality to accept online credit card payments, you will need to have a payment gateway. Payment gateways allow businesses to accept both online and in person credit card and debit card payments by securely authorizing the customer's card details before transferring the confirmed amount of money to the merchant's bank account. They also allow for refunds.
Stripe is a secure and easy-to-use payment platform that allows businesses to accept online payments globally.
For more details, visit https://stripe.com/