About Sawanu Travel Phuket

Sawanu Travel Phuket is an emerging and dynamic player among Phuket's renowned boat tour operators. As the newest member of this prestigious group, it stands out by offering high-quality yet affordable boat tours, making premium island experiences accessible to a wider range of travelers.

Especially their self-operated Phi Phi Island Tour, Similan Island Tour, and James Bond Island Tour are the most popular and renowned for their high-quality service. While still building its reputation, its commitment to excellent service and value positions it as a promising choice for exploring Phuket’s stunning waters and nearby islands.

The Problem

With the increasing popularity of Sawanu Travel Phuket's self-operated day cruise tours, their OP team is facing significant post-sales pressure related to tour scheduling. In the standard workflow, when an agent or direct customer places an order, they first receive an initial confirmation document sent by the OP, which shows the estimated pickup time. However, the actual tour scheduling is only finalized one day before the activity date. At this point, order details such as the vehicle license plate number, driver and guide information, and possible adjustments to the pickup time are confirmed. If the OP team then has to manually generate a second confirmation document and individually notify agents or direct customers via email or other social platforms, the workload becomes overwhelming.

Meanwhile, after verifying all vehicle and boat arrangements and confirming there are no unassigned orders in a single Excel sheet, the OP staff must manually generate individual Job Orders for drivers and guides, enabling them to pick up and serve tourists based on the passenger list provided. These Job Orders require multiple details—such as the day tour product name, vehicle license plate number, boat number, driver’s name, and guide’s name...—making the process highly error-prone and dependent on the OP's experience. If a skilled OP resigns, this could severely disrupt daily operations.

Another issue is the current business stagnation. Sawanu Travel Phuket is hesitant to accept too many orders, not due to a lack of scheduling capability, but because of concerns about insufficient advance allocation of boats and vehicles during peak seasons based on order volume. Last-minute arrangements are extremely challenging and could lead to post-sales issues that damage the company's service reputation.

Why TREEP？

TREEP is the only system provider on the market that offers the function of day-tour daily allocation plan/resource management, which is fully integrated with order status and a visual calendar-based inventory dashboard. The end-to-end connectivity and closed-loop management of orders—from pre-sales to after-sales—are, are what most impressed Sawanu Travel Phuket about TREEP.

TREEP delivers everything expected from outstanding tour operator software.

TREEP Solution

The most critical issue for Sawanu Travel Phuket to resolve is daily allocation plan, which involves consolidating orders, checking inventory, assigning drivers, guides, vehicles, and boats to each order, verifying through the system’s order status to ensure no unassigned orders are missed, and finally generating Job Orders for drivers and guides.

Beyond being a channel management system, TREEP also serves as a tour scheduling software, providing seamless end-to-end functionality that bridges upstream and downstream operations:

1. Channel Manager: Includes managing thousands of domestic and international agents through an agency portal.
2. Resource Management: Covers drivers, guides, vehicles (model, license plate, max capacity), and boats (max capacity).
3. Daily Allocation Plan: Assigns corresponding drivers, guides, vehicles, and boats to orders.

4. One-click export of Job Orders for drivers/guides: offering selectable templates and customizable layouts.

5. On the system’s Daily Allocation Plan page, use color-coded orders and multi-dimensional filtering to ensure no unassigned orders are missed, preventing post-sales issues.
6. Calendar Inventory Dashboard: Displays clear sales status by date and self-operated product, with color-coded indicators showing real-time inventory levels.

7. QR Code for Instant Confirmation: Allows agents or direct customers to refresh and retrieve the latest pickup information such as driver and guide details.
8. Auto Agency Billing: The system automatically generates periodic agent bills and invoices, supporting manual export or adjustments.

The Impact

TREEP has resolved Sawanu Travel Phuket's challenges in daily allocation planning and calendar-based inventory management, enabling them to confidently handle increased order volumes without operational concerns:

• Automatically consolidates orders from thousands of domestic and international agents, reducing manual effort and establishing a data foundation for daily tour scheduling and visual inventory management.
• After daily arrangement, the assignment details, like driver, guide and so on, are automatically synchronized to the QR code on the initial confirmation, eliminating redundant OP tasks such as regenerating documents and re-notifying agents or direct customers.
• The order arrangement status and automatically generated Job Orders reduce OP error rates, significantly decrease the dependency on OP proficiency, and greatly enhance overall operational efficiency.
• Through TREEP’s calendar inventory dashboard, Sawanu Travel Phuket gains real-time visibility into daily sales performance of their self-operated day tour products, allowing dynamic inventory adjustments and advanced resource allocation (drivers, guides, vehicles, boats, etc.) for upcoming days or even weeks—maximizing both resource utilization and order acceptance capacity.
• The customized automated agent billing and invoicing system seamlessly integrates with accounting requirements, significantly reducing the finance team’s repetitive workload.

Sawanu Travel Phuket Reviews

Previously, we often worked late into the night and had to pay substantial overtime to appease our OPs, yet turnover remained extremely high. Now, we are not only reducing OP attrition but also appropriately streamlining underperforming OP staff, while hiring more sales. Without compromising the quality of our day cruise tours, I no longer worry that the orders brought in by sales will overwhelm our OPs’ ability to maintain after-sales service quality—such as order confirmation speed and scheduling efficiency," praised Prince, owner of Sawanu Travel Phuket.

"TREEP’s comprehensive daily allocation plan feature has transformed daily arrangements from a task requiring highly skilled OPs into a simple and rapid system operation — and I no longer worry about new OPs underperforming. It meets almost all my expectations for tour operator software, except for some minor details that could still be optimized."

"The customized invoice and accounting templates are tailored entirely to our company’s practices, making finance operations highly efficient. I’ve moved on from our outdated previous system—I believe TREEP is our future."

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✓ Simplify Operations – Automate daily tasks with intelligent management tools

✓ Cut Costs – Optimize payments and reduce overhead with smart financial solutions

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